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We take the security of our systems seriously, and we value the security community. The disclosure of security vulnerabilities helps us ensure the security and privacy of our users.

**Guidelines**
We require that all researchers:
\- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
\- Perform research only within the scope set out below;
\- Use the identified communication channels to report vulnerability information to us; and
\- Keep Sensitive information, Personally Identifiable Information (PII), and vulnerabilities you’ve discovered confidential between yourself and Jahez.
\- If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept and remove it after reporting.

**Our Commitments**
If you follow our guidelines mentioned above when reporting an issue to us, we commit to:
\- Not pursue or support any legal action related to your research;
\- Work with you to understand and resolve the issue as soon as reasonably possible;
\- Recognize your contribution in our Security Researcher Leaderboard, if you are the first to report the issue and we make a code or configuration change based on the issue.

**Scope**
\- *.jahez.net (Web)
\- *.pik.sa (Web)
\- *.saned.io (Web)
\- *.blustore.net (Web)
\- *.bluportal.net (Web)
\- [Jahez IOS (Applications)](https://apps.apple.com/sa/developer/jahez/id1137352155)
\- [Jahez Android (Applications)](https://play.google.com/store/apps/developer?id=Jahez&hl=en&gl=US)

**Scope Exclusions**
Any services hosted by 3rd party providers and services are excluded from scope.
In the interest of the safety of our users, staff, the Internet at large and you as a security researcher, the following test types are excluded from scope:
\- Findings from physical testing such as office access (e.g. open doors, tailgating).
\- Findings derived primarily from social engineering (e.g. phishing).
\- Findings from applications or systems not listed in the ‘Scope’ section.
\- Network level Denial of Service (DoS/DDoS) vulnerabilities.
\- Security Practices where other mitigating controls exist i.e. missing security headers, etc.
\- Reports on outdated version/builds of in-scope Mobile Apps.

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Vulnerability Disclosure Policy

If you believe you’ve found a security vulnerability in one of our products or platforms please submit the details through the form in [Report a vulnerability](https://bughunters.jahezgroup.com/en/form). Please include the following details with your report:

Report a vulnerability

Vulnerability Info

Personal Info